ITIL4 – Associate

Introductie
Het probleem
De voordelen van ITIL
Wat is ITIL?
Activity
Geschiedenis
Waar komt ITIL vandaan?
Activity
Certificatie
Het ITIL4 certificatie overzicht
Key concepts
value
Organizations, Service providers, Consumers en stakeholders
Products en services
Outcome, Cost en Risk
Activity
4 Dimensions model
Waarop is ITIL4 gebaseerd?
Activity
Core components
Het Service Value System
Opportunity/Demand
Guiding Principles
Governance
Service value chain
Practices – Overzicht
Continual Improvement
Activity
Management Practices
ITIL Management Practices
General management Practices
General Management Practices
Architecture management
Continual improvement
Information security management
Knowledge management
Measurement and reporting
Organizational change management
Portfolio management
Project management
Relationship management
Risk management
Service financial management
Strategy management
Supplier management
Workforce and talent management
Activity
Service Management Practices
Service Management Practices
Availability management
Business analysis
Capacity and performance management
Change control
Incident management
IT asset management
Monitoring and event management
Problem management
Release management
Service catalogue management
Service configuration management
Service continuity management
Service design
Service Desk
Service level management
Service request management
Service validation management
Activity
Technical Management Practices
Technical Management Practices
Deployment management
Infrastructure and platform management
Software development and management
Activity
Bronvermelding en overzicht:
Welke boek is het echte?
ITIL4: The big picture
Quiz ITIL algemeen – Dag1 – 20 vragen – 20 minuten
Quiz ITIL Management practices- Dag2 – 20 vragen – 20 minuten
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Software development and management

ITIL4 – Associate Technical Management Practices Software development and management
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Het doel van software development and management is ervoor te zorgen dat applicaties de noden van interne en externe stakeholders tegemoetkomen in termen van functionaliteit, betrouwbaarheid, onderhoudsvriendelijk, compliance en controleerbaarheid.

De software development and management practice omvat activiteiten zoals:

  • Solution architecture
  • Solution design
  • Software development
  • Software testing
  • Management of code repositorys or libraries
  • Package creation
  • Version control

In software development zijn er 2 generaal aanvaarde methoden waarnaar verwezen wordt als de Waterfall en de Agile methode. Deze zijn eerder aangehaald in deze cursus.

De software levenscyclus:

ITIL 4 Foundation Certification essentials

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