ITIL4 – Associate

Introductie
Het probleem
De voordelen van ITIL
Wat is ITIL?
Activity
Geschiedenis
Waar komt ITIL vandaan?
Activity
Certificatie
Het ITIL4 certificatie overzicht
Key concepts
value
Organizations, Service providers, Consumers en stakeholders
Products en services
Outcome, Cost en Risk
Activity
4 Dimensions model
Waarop is ITIL4 gebaseerd?
Activity
Core components
Het Service Value System
Opportunity/Demand
Guiding Principles
Governance
Service value chain
Practices – Overzicht
Continual Improvement
Activity
Management Practices
ITIL Management Practices
General management Practices
General Management Practices
Architecture management
Continual improvement
Information security management
Knowledge management
Measurement and reporting
Organizational change management
Portfolio management
Project management
Relationship management
Risk management
Service financial management
Strategy management
Supplier management
Workforce and talent management
Activity
Service Management Practices
Service Management Practices
Availability management
Business analysis
Capacity and performance management
Change control
Incident management
IT asset management
Monitoring and event management
Problem management
Release management
Service catalogue management
Service configuration management
Service continuity management
Service design
Service Desk
Service level management
Service request management
Service validation management
Activity
Technical Management Practices
Technical Management Practices
Deployment management
Infrastructure and platform management
Software development and management
Activity
Bronvermelding en overzicht:
Welke boek is het echte?
ITIL4: The big picture
Quiz ITIL algemeen – Dag1 – 20 vragen – 20 minuten
Quiz ITIL Management practices- Dag2 – 20 vragen – 20 minuten
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Knowledge management

ITIL4 – Associate General management Practices Knowledge management
What are new ideas in knowledge management? | by Stan Garfield | Medium

Het doel van knowledge management is het behouden en verbeteren van het effectief efficiënt en handig gebruik maken van informatie en kennis doorheen de organisatie

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